Frequently Asked Questions

All payments are electronic. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Stripe.

We do not accept cash or checks.

The name on the credit card must match the booking. If you’re paying with a business card or someone else’s card, give us a call first.

The bin rental includes delivery, pickup, and the rental period listed with your package.

Disposal fees depend on the type and weight of material going into the bin. Some packages include more weight than others, so call us if you are not sure which option is best.

A 8% fuel surcharge applies.

Extra days are $12 per day after the first 7 days with a base rental. 

Out-of-town delivery may have an extra delivery charge depending on your location.

Disposal fees may also apply depending on the package, material type, and weight.

Book as early as possible to make sure you get the size you need, especially for larger bins or during busy times.

Most of the time, we can do same-day delivery if you order before noon, but it’s not guaranteed.

You can book a bin online through our easy booking system or give us a call. We’ll walk you through the process and help you pick the right size for your job.

It’s best to have someone on-site to show our driver where to place the bin.

If that’s not possible, we can still deliver the bin based on the location you provide. We are not responsible if the bin is placed incorrectly due to unclear instructions or a misunderstanding when no one is present.

Yes, but we may contact you if conditions make placement unsafe.

Weather can also delay scheduled deliveries or pickups.

Yes. We can deliver multiple bins if your project needs them. Not sure how many you’ll need? Call us or message us and we’ll help you figure it out.

We highly recommend placing a 4’ x 8’ sheet of plywood or some boards under the dumpster to protect your surface.

By booking with us, you confirm that the area provided can support the weight of the bin, trucks, and equipment. You assume responsibility for any damage to private driveways, pavement, or the placement site. Bin Kings is not liable for any such damage, as detailed in our Terms of Service.

We do offer a driveway protection guarantee: wood boards can be rented as an add-on when you book your dumpster.

Yes — if your bin will be placed on city property (such as a street, sidewalk, or right-of-way), it’s your responsibility to check with the city or town to determine if a permit is required.

If a permit is needed, please ensure it’s approved and in place before delivery.

If the bin must be moved due to missing permits and it’s not a scheduled pickup, a dry run/relocation fee will apply.

The standard rental period is up to 7 days. Need it for less time? Let us know and we’ll pick it up early.

Need it longer? Call or message us — we can extend your rental, but extra fees may apply.

You can toss in most waste  household junk, yard debris, construction and renovation material, and general garbage.

Not allowed: weapons, tires, food waste, batteries, pressure-treated wood, chemicals, or anything hazardous.

Some items carry extra disposal fees. Please review our pricing and Terms of Service before booking. For the full list or if you’re unsure, check our waste guidelines chart or contact us.

We cannot accept hazardous waste. If prohibited items are found, you may be charged extra fees or asked to remove them before pickup, which could also incur additional fees.

No — bin cannot be filled above the load line. If the bin is overfilled, a $75 load redistribution fee will automatically apply.

Safety is our top priority. Overfilled bins are unsafe for our drivers to secure or tarp properly. If the load exceeds the fill line, it’s the customer’s responsibility to remove excess material before pickup, or a second bin may be required.

If the bin remains on-site past the 7-day rental period while waiting to be offloaded, additional rental day and/or dry run fees may apply.

No — our bin are open-top containers.

During pickup, our trucks cover the waste with a tarp to prevent garbage from blowing away, as required by law.

It’s your responsibility to keep the load level below the top and evenly distributed. This helps avoid extra fees if the driver needs to redistribute the load or cannot take the bin because it’s overloaded.

If your bin exceeds the maximum weight limit and our driver can’t lift it, you’ll need to remove some of the material to bring it within our lifting capacity.

If you can’t adjust the load while the driver is onsite, a dry run fee will apply.

Need more space? A second bin can be delivered at your request. If we have to unload the overweight bin into a second bin or back onto your property because you didn’t respond, an unloading fee will apply, and you may also be charged for the extra bin.

Check our Terms of Service for a full breakdown of additional fees.

Yes. You can request extra hauls, swaps, or an empty and return. Each time we bring a new bin or dump and return the same one, it’s billed as a new rental at the full quoted rate.

The 7-day rental period also resets and starts over from the day the new bin is dropped.

No, you need to call or message us to schedule a pickup.

We pick up bins Monday through Saturday. If you need it longer, just let us know when you’re finished, and we’ll arrange removal and disposal. Payment must be settled before pickup.

When you’re done with the bin, just call or message us. We’ll set up a pickup time that works for you.

Most pickups are same-day, but during busy times it can take 1–2 days. If you need it gone by a certain date, give us at least 1 day’s notice.

If a driver arrives for pickup or swap and can’t access the bin due to a vehicle, equipment, or other obstruction in front of or beside it, they’ll attempt to contact you by text and phone.

If they’re unable to reach you and the bin remains blocked, it will be left on-site and a dry run fee will apply.